WEBSITE TERMS AND CONDITIONS OF USE

1. About the Website
2. Welcome to www.opasa.app (Website). The Website facilitates interactions between:
   1. parties providing services (Provider); and
   2. parties receiving services (Receiver),

making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (Services).

1. The Website is operated by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app

(ACN 644296480). Access to and use of the Website, or any of its associated products or Services, is provided by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately.

1. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Auxilio Business Solutions Pty. Ltd. trading as Opasa.app updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms

You accept the Terms by registering for the Services and/or making any payment as required

under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app in the user interface.

1. The Services
2. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (Account).
3. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
   1. Email address
   2. Preferred username
   3. Mailing address
   4. Telephone number

1. Password
2. You warrant that any information you give to Auxilio Business Solutions Pty. Ltd. trading as Opasa.app in the course of completing the registration process will always be accurate, correct and up to date.
3. Once you have completed the registration process, you will be a registered member of the Website (Member) and agree to be bound by the Terms.
4. You may not use the Services and may not accept the Terms if:
   1. you are not of legal age to form a binding contract with Auxilio Business Solutions Pty. Ltd. trading as Opasa.app; or
   2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
5. Your obligations as a Member

As a Member, you agree to comply with the following:

1. you will not share your profile with any other person;
2. you will use the Services only for purposes that are permitted by:
   1. the Terms; and
   2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

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you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Auxilio Business Solutions Pty. Ltd. trading as Opasa.app of any unauthorised use of your password or email address or any breach of security of which you have become aware;

you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;

any content that you broadcast, publish, upload, transmit, post or distribute on the Website (Your Content) will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.

you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);

access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;

you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Auxilio

Business Solutions Pty. Ltd. trading as Opasa.app;

1. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
2. you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app for any illegal or unauthorised use of the Website; and
3. you acknowledge and agree that any automated use of the Website or its Services is prohibited.
4. Using the Website as the Receiver

For receivers on Opasa.app, the process of purchasing goods and services is simple and streamlined:

1. Explore Products: On Opasa.app, receivers can browse an extensive selection of goods and services. They can discover items by category, use the search function, or view curated collections to find unique and handcrafted goods. Detailed descriptions, photos, and seller ratings are provided to help with decision-making.

1. Add to Cart and Checkout: When they’re ready to make a purchase, receivers add items to their cart and proceed to checkout. At this stage, they can review their selections, apply any

available discount codes, and choose from a variety of payment options like credit cards, digital wallets, or other secure payment methods.

1. Select Delivery Options: Opasa.app offers various shipping choices to suit different needs and locations. Receivers can select a shipping method based on delivery speed, cost, and availability of tracking options.

1. Order Confirmation and Tracking: After placing an order, receivers receive a confirmation email or notification, along with tracking information so they can monitor their package from dispatch to delivery. They’ll receive updates on the shipment’s progress for added transparency.

1. Receive and Review: Once their order arrives, receivers can inspect the items to ensure they meet expectations. They’re encouraged to leave reviews on Opasa.app to share their experience with other customers and provide feedback to sellers.

1. Access Support and Resolve Issues: Opasa.app offers responsive customer support for any

questions or concerns. Receivers can reach out for assistance with order status, refunds, exchanges, or issues related to product quality, ensuring a smooth experience from start to finish.

Opasa.app’s goal is to create a trusted and enjoyable experience for receivers, highlighting the quality and craftsmanship of Nepal-made products.

1. Using the Website as the Provider

For service providers on Opasa.app, the platform offers a clear and efficient process to showcase and sell goods and service to a global audience:

1. Sign Up and Set Up Profile: Service providers start by creating an account on Opasa.app. They complete their profile with essential information about their business, including contact details, a business overview, and any required verification documents to establish credibility.

1. List Products: After profile setup, service providers can begin listing their products. Each listing includes detailed descriptions, high-quality images, pricing, and relevant tags to improve discoverability. Service providers can emphasize unique qualities, materials, and craftsmanship, helping attract potential customers.

1. Manage Inventory and Pricing: Service providers use the platform's tools to manage inventory levels and adjust pricing based on stock, demand, or promotions. They can track inventory in real-time, ensuring they can fulfill orders accurately and promptly.

1. Receive and Process Orders: When an order is placed, service providers are notified through Opasa.app. They review order details, confirm product availability, and prepare items for shipment. Opasa.app’s order management features allow service providers to manage each step of the fulfillment process with ease.

1. Ship Products: Service providers securely package products and select the preferred shipping method. They can choose from Opasa.app’s recommended logistics partners or use their own shipping providers as permitted. Tracking information is then shared with the customer for a transparent delivery experience.

1. Receive Payment: Once the product is delivered and confirmed by the customer, service providers receive payment via the platform. Opasa.app handles secure payment processing, providing clear transaction records and timely payouts.

1. Engage with Customers and Collect Feedback: Service providers can communicate with

customers on Opasa.app, answering inquiries and building customer relationships that can lead to repeat business. Post-sale, they can view customer reviews to gain insights for improving offerings and service quality.

1. Access Support and Analytics: Opasa.app offers support for any issues, from listing assistance to dispute resolution. Service providers also have access to analytics tools, offering insights into sales performance, customer preferences, and market trends to inform business strategies.
2. Payment
3. By Auxilio Business Solutions Pty. Ltd. trading as Opasa.app offering the Services to you, you agree that:

As metnioned in fee section in vendors page

1. All payments made in the course of your use of the Services are made using Credit Card, PayPal and other payment methods. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Credit Card, PayPal and other payment methods terms and conditions which are available on their website.
2. Refund Policy
3. All Providers agree to comply with the Australian Consumer Law. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
4.  Since Auxilio Business Solutions Pty. Ltd. trading as Opasa.app is only a facilitator in introducing the Receiver to the Provider and providing a system to make safe payment, Auxilio Business Solutions Pty. Ltd. trading as Opasa.app does not hold any liability to the Receiver directly and will not personally refund them any payments made in the use of Services.
5. Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then Auxilio Business Solutions Pty. Ltd. trading as Opasa.app requires the Receiver to:
   1. contact the Provider directly to request a refund; and
   2. if contacting the Provider is not successful after fourteen (14) days, contact Auxilio Business Solutions Pty. Ltd. trading as Opasa.app through the 'Contact Us' section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.
6. If contacted by a Receiver who is requesting a refund pursuant to the above clause, the Provider agrees that it will immediately:
   1. complete the Auxilio Business Solutions Pty. Ltd. trading as Opasa.app refund request form (Request Form) provided at https://opasa.app/refund-policy; and

1. provide both the Request Form and the email from the Receiver requesting the refund to Auxilio Business Solutions Pty. Ltd. trading as Opasa.app.
2. If the Provider agrees to a refund it is acknowledged that the Provider will instruct Auxilio Business Solutions Pty. Ltd. trading as Opasa.app to refund all or part of the payments made to the Receiver directly, less any fees and charges incurred by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app in processing the refund.
3. Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this clause of these Terms.
4. Copyright and Intellectual Property
5. The Website, the Services and all of the related products of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app or its contributors.
6.  All trademarks, service marks and trade names are owned, registered and/or licensed by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
   1. use the Website pursuant to the Terms;
   2. copy and store the Website and the material contained in the Website in your device's cache memory; and
   3. print pages from the Website for your own personal and non-commercial use.

Auxilio Business Solutions Pty. Ltd. trading as Opasa.app does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app.

1. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
   1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
   2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
   3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),

to you.

1. You may not, without the prior written permission of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
2. Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Auxilio Business Solutions Pty. Ltd. trading as Opasa.app a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.
3. Privacy

Auxilio Business Solutions Pty. Ltd. trading as Opasa.app takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Auxilio Business Solutions Pty. Ltd. trading as Opasa.app's Privacy Policy, which is available on the Website.

1. General Disclaimer
2. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
3. Subject to this clause, and to the extent permitted by law:
   1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
   2. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law,

under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

1. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app make any express or

implied representation or warranty about the Services or any products or Services (including the products or Services of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
3. costs incurred as a result of you using the Website, the Services or any of the products of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app; and
4. the Services or operation in respect to links which are provided for your convenience.
5. You acknowledge that Auxilio Business Solutions Pty. Ltd. trading as Opasa.app Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Auxilio Business Solutions Pty. Ltd. trading as Opasa.app holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).
6. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, Auxilio Business Solutions Pty. Ltd. trading as Opasa.app will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

1. Limitation of Liability
2. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
3. You expressly understand and agree that Auxilio Business Solutions Pty. Ltd. trading as Opasa.app, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall

include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

1. You acknowledge and agree that Auxilio Business Solutions Pty. Ltd. trading as Opasa.app holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.
2. Termination of Contract
3. If you want to terminate the Terms, you may do so by providing Auxilio Business Solutions Pty. Ltd. trading as Opasa.app with 14 days' notice of your intention to terminate by sending notice of your intention to terminate to Auxilio Business Solutions Pty. Ltd. trading as Opasa.app via the 'Contact Us' link on our homepage.
4. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app may at any time, terminate the Terms with you if:
   1. you have breached any provision of the Terms or intend to breach any provision;
   2. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app is required to do so by law;
   3. Auxilio Business Solutions Pty. Ltd. trading as Opasa.app is transitioning to no

longer providing the Services to Members in the country in which you are resident or from which you use the service; or

1. the provision of the Services to you by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app is, in the opinion of Auxilio Business Solutions Pty. Ltd. trading as Opasa.app, no longer commercially viable.
2. Subject to local applicable laws, Auxilio Business Solutions Pty. Ltd. trading as Opasa.app reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Auxilio Business Solutions Pty. Ltd. trading as Opasa.app's name or reputation or violates the rights of those of another party.
3. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Auxilio Business Solutions Pty. Ltd. trading as Opasa.app have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.
4. Indemnity
5. You agree to indemnify Auxilio Business Solutions Pty. Ltd. trading as Opasa.app, its affiliates, employees, agents, contributors, third party content providers and licensors from

and against:

1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
3. any breach of the Terms.

1. Dispute Resolution
   1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any

Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

1. Notice:

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

1. Resolution:

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

1. Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
2. If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Opasa;
3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
4. The mediation will be held in Sydney, Australia.
   1. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

1. Termination of Mediation:

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

1. Venue and Jurisdiction

The Services offered by Auxilio Business Solutions Pty. Ltd. trading as Opasa.app are intended to be used by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of

New South Wales, Australia.

1. Governing Law

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

1. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.